HollyWin Terms and Conditions

Welcome to HollyWin Casino. These Terms and Conditions govern your access to and use of our website, games, and services. By registering an account at HollyWin, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of this agreement, you must not use our platform.

Acceptance of Terms

By creating an account with us, you enter into a binding legal agreement with Stable Tech N.V., the owner and operator of hollywin.com. We operate under a license issued by the Curaçao Gaming Authority, OGL/2024/161/0191. At HollyWin, we reserve the right to amend these terms at any time, and we encourage you to review this page periodically.

• You must be at least 18 years old, or the legal gambling age in your jurisdiction, to use our services
• You must register only one account; we may suspend duplicate accounts without notice
• You confirm that all information provided during registration with HollyWin Casino is accurate and current

Eligibility and Restricted Territories

Our services are intended for players in Europe, Canada, Australia, New Zealand, and Africa. We do not accept players from a number of restricted jurisdictions, including but not limited to the United Kingdom, the USA, Spain, Portugal, Ukraine, Belgium, and several other listed countries. Here at HollyWin, we actively monitor registrations and may request additional verification to confirm your location and identity.

If we determine that you have registered from a restricted territory, we reserve the right to void your account, cancel pending transactions, and withhold winnings in accordance with applicable regulations.

Account Registration and Verification

When you sign up at Holly Win, we require accurate personal details, including your name, date of birth, email, and payment information. We at HollyWin may conduct identity verification (KYC) checks before processing withdrawals, which may take up to 72 hours. You agree to provide any supporting documents we request without delay.

• We may suspend or close accounts that provide false or misleading information
• We reserve the right to limit one account per person, household, or IP address
• Our Holly Win Casino login credentials are personal and must not be shared with third parties

Deposits and Withdrawals

Our minimum deposit requirement is €20, C$30, A$30, or NZ$30, depending on your currency. We accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, Interac, and various cryptocurrencies such as Bitcoin, Ethereum, and USDT. Withdrawal processing at HollyWin Casino generally takes 0-24 hours for e-wallets, 3-5 business days for card payments, and 3 working days for bank transfers.

Our standard withdrawal limits are €3,000 per week and €15,000 per month. VIP Club members enjoy increased limits of €5,000 per week and €20,000 per month, while Supreme tier limits are assessed individually. Mystery Drops winnings are capped at €2,500 per day and €12,000 per month, while progressive jackpots are paid in full.

Bonuses and Promotions

At HollyWin, we offer a welcome package of up to €15,000 plus 350 free spins across your first four deposits, with a minimum qualifying deposit of €20. Our reload offers include Monday, Tuesday, Wednesday, Friday, and Weekend promotions, each with specific wagering requirements and bonus codes. We at HollyWin also provide a Daily Cashback program offering up to 15% on previous day's slot losses.

• Wagering requirements range from x25 to x40 depending on the specific bonus
• Maximum win from bonus funds is capped at x5 the bonus amount, and free spin winnings are capped at x5
• Free spins must be activated within 3 days, and bonuses are valid for 7 days from issuance
• Players from Israel, Spain, Sweden, the UK, and the USA are not eligible for our bonus offers; Finnish players are excluded from welcome, reload, and deposit bonuses

We reserve the right to cancel any bonus and associated winnings if we detect abuse, bonus hunting, or any violation of our promotional rules.

VIP and Loyalty Program

Our VIP Club at HollyWin Casino is accessible once you reach €2,500 in total deposits. The program includes Regular, VIP, and Supreme tiers, with perks such as reduced wagering on exclusive bonuses, priority withdrawals, private events, and birthday gifts. We may adjust your withdrawal limits downward to €1,000 per week and €5,000 per month if your wagering activity falls below €5,000 per week or €20,000 per month.

Games and Fair Play

We at Holly Win provide access to over 9,000 games from more than 50 providers, including Evolution, Pragmatic Play, NetEnt, and Play'n GO. Our game library includes slots, live dealer tables, table games, and specialty titles. All games featured on our platform use certified random number generators to ensure fair outcomes.

Our Holly Win platform does not guarantee uninterrupted access to games, and we are not liable for any technical malfunctions that may affect gameplay, including disconnections or software errors beyond our control.

Responsible Gambling

We are committed to promoting responsible gambling among our players. You may request deposit limits, time-outs, or self-exclusion at any time by contacting our support team. If you believe your gambling behavior has become problematic, we encourage you to reach out to us immediately so we can assist you in setting appropriate restrictions on your account.

Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate your account if we suspect fraud, collusion, bonus abuse, or any breach of these terms. In such cases, we may withhold winnings and void associated bonuses. You may also close your account at any time by contacting our customer support team.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability, where applicable, shall be limited to the amount of your account balance at the time of the dispute.

Customer Support

Our customer support team is available 24/7 via LiveChat and email at support@hollywin.com. We provide assistance in English and German. Should you encounter any issues with your HollyWin login, deposits, or withdrawals, our support agents are ready to help resolve your concerns promptly.

Governing Law

These Terms and Conditions are governed by the laws applicable to our Curaçao gaming license. Any disputes arising from your use of HollyWin Casino shall be resolved in accordance with our licensing jurisdiction's regulations. By continuing to use our services, you accept the terms outlined in this agreement in their entirety.